Sales Policy
Welcome to Thai Binh High-Class Stone Company Limited! We always strive to bring high-quality natural stone products and the best service. To ensure your rights and satisfaction, we would like to introduce the company's Sales Policy in detail.
About the Sales Policy
This Sales Policy clearly stipulates the terms and conditions applicable to all transactions of high-class stone products at Thai Binh High-Class Stone Company Limited. We wish to build a long-term and trustworthy cooperative relationship with customers based on transparency and fairness.
General Terms in the Sales Policy
Product/Service Regulations
Thai Binh High-Class Stone Company Limited is committed to providing high-quality natural stone products with clear origins, meeting technical and aesthetic standards.
Product images on the website and other media channels are real images, reflecting the true quality and color of the product. However, due to different lighting conditions and display devices, actual colors may have slight differences.
Detailed product descriptions (size, material, origin, application, etc.) are provided fully and accurately.
In addition to stone products, we also provide consulting, design, construction and maintenance services for natural stones.
Price regulations
Product prices are clearly listed on the website, price list at stores and other sales channels.
Prices may vary depending on stone type, size, quantity and other factors. The company will notify customers in advance of any price changes.
Prices do not include VAT and shipping costs (if any).
The company regularly has attractive promotions and discounts. Customers please follow the information on our website and communication channels.
Payment Regulations
Customers can pay by cash, bank transfer or other accepted electronic payment methods.
Payment time and other payment terms will be specifically agreed between the company and the customer in the sales contract.
For large orders, customers can request payment in installments.
Shipping/Delivery Regulations
Thai Binh High-Class Stone Company Limited provides shipping and delivery services to customers.
Shipping costs will be calculated based on distance, volume and delivery location.
The estimated delivery time will be notified to customers before shipping.
Customers are responsible for carefully checking the product upon receipt. If any damage or defect is detected, customers should immediately notify the delivery staff or contact the company for resolution.
Customer Rights and Obligations
Benefits when purchasing
Be provided with complete and accurate information about products and services.
Be able to purchase products at competitive prices and with guaranteed quality.
Enjoy promotions, discounts and other incentives.
Be able to return products according to the company's Sales Policy.
Be guaranteed products according to regulations.
Be provided with free technical advice and support.
Customer obligations and responsibilities
Provide accurate and complete information when purchasing.
Pay in full and on time as agreed.
Check the product carefully upon receipt.
Comply with the company's regulations and instructions.
Be responsible for the proper use and preservation of the product.
Return and Refund Policy
Conditions for returning products
Products with technical defects due to the manufacturer.
Products are not as described on the website or in the sales contract.
Products are damaged during transportation.
Return period within 7 days from the date of receipt.
The product is intact, not scratched, dented or showing signs of use.
Have full purchase invoice and related documents.
Return process and procedures
Customers contact the company to notify about the return request.
Company staff will guide customers to complete the necessary procedures.
Customers send the product to be returned to the company.
After receiving the product, the company will check and proceed to return a new product or refund the customer.
Refund cases
The product has a technical error that cannot be repaired.
The product is not available for return.
Customers are not satisfied with the product and request a refund within the specified time.
We hope that this Sales Policy will help customers better understand their rights and obligations when purchasing at Thai Binh High-Class Stone Company Limited. If you have any questions, please contact us via hotline 0918.485.689 for support. Thank you for trusting and choosing our products!
Address: Hamlet 4, Tai Kenh, Dinh Xa Commune, Phu Ly City, Ha Nam Province (1 km from Bach Mai Hospital, Branch 2, towards Hung Yen) http://www.facebook.com/tbstonegroup Phone: 0913.754.539 - 0918.485.689 Email: stonegroup@gmail.com Website: http://www.tbstone.vn
